Frequently Asked Questions
Find out about our fine jewellery and company policies, such as our delivery policy and returns policy. If you have any other questions, please get in touch with us.
How do I measure my ring size?
All of our rings are available to order in half sizes.
If you already know your ring size you can use your normal ring size.
If you are unsure of your normal ring size, we advise that you measure the size of your finger rather than the size of your ring.
You can easily measure your ring size yourself by following the below steps:
1. Using a length of string or similar, wrap it around the base of your finger. To ensure the ring fits comfortably, we suggest ensuring that this length will move over your knuckle.
2. With a pen, mark the point on the string where the ends meet.
3. Measure the string with a ruler.
4. Choose the closest measurement to our sizing chart to find your ring size.
Please check your measurements against the ring size chart on our FAQ page.
If you are still unsure about how to measure, please don't hesitate to contact us for guidance.
What are the shipping costs?
We offer complimentary shipping within the UK with Royal Mail or one of our other courier partners.
International orders are sent by Express Delivery as standard, using one of our trusted courier partners. Additional insurance cover will also be taken out with our independent insurance provider. The full value of the shipment will be declared for shipping and insurance purposes.
For orders outside of the UK, the following shipping and insurance costs will apply:
Europe - £30.00
USA & Canada - £40.00
Australia & New Zealand - £50.00
China, Hong Kong & Malaysia - £50.00
Duties and taxes for international orders are the customer's responsibility and will be due upon delivery. Lucille London will not be held liable for international duties, taxes, and customs charges.
International orders can be placed for delivery to Europe, the United States, Canada, Australia, New Zealand, China, Hong Kong, and Malaysia. For all other international orders, or if your country is not listed at checkout, please get in touch with us to enquire about delivery to your region.
How do you ensure your items are sustainable?
As well as ensuring our supply chain follow the proper code of ethics and work toward our own goal of providing ethically sourced items and working toward sustainable goals, Lucille London only works with recycled gold and ethically sourced diamonds to ensure each piece is sustainably made and ethical.
Do you use natural diamonds?
Yes! None of the diamonds we use are cultivated. All of our diamonds are ethically and sustainably sourced from our GIA registered diamond merchants in Antwerp.
Founded in 1931, The Gemological Institute of America (GIA) is the world’s most respected grading entity. GIA is a nonprofit institute at the forefront of gemological research and education, which aims to protect the buyers and sellers of precious gemstones by setting and maintaining standards of quality that surpass all other grading systems.
You will receive a certificate of authentication with any diamond piece purchased from Lucille London.
If you would like us to source a diamond for a bespoke piece, please get in touch with us.
How will my jewellery be made?
Each piece we create is unique. Although we can guarantee the measurements of your jewellery, such as the width of the metal used or the carat of the stones, no two items are ever identical and the weight of the items are estimates only, as the end weight is dependant on the items measurements and sizing.
All items are made completely by hand, from design, to soldering, to polishing.
Lucille London is a member of the Goldsmiths' Company Assay Office, where hallmarking began, and as such, all items are hallmarked by the London Assay Office where they undergo rigorous testing to ensure the metal in your item is of the best quality.
Please find our hallmarking dealers notice here.
What is your return policy?
All of our pieces are handmade by Lucille in London, UK. As such, production can take up to 8 weeks.
As all items are made to order, if your item needs to be re-sized or adjusted, we will gladly make the relevant adjustments to your item free of charge and will cover the cost of delivery for returning the item to us to be adjusted.
If you decide to return your item, please do so within 5 working days from receipt of your order. We will then credit your store account with the full amount of your returned item. Your store credit will remain on your account for 12 months from the date it is credited to your account.
Earrings ordered from Lucille London are final sale and cannot be returned for hygiene reasons.
Bespoke orders are final sale and will not be refunded or eligible for exchange or refund, however, we do provide free of charge re-sizing services within 14 days of receipt of your order, and we will cover the cost of postage for you to send us your item for resizing and for us to return it to you.
For both bespoke orders and when ordering from our online shop, making changes to size or style more than 14 days after receipt will be subject to additional charges.
We want you to be entirely satisfied with your experience in shopping with Lucille London, and we want you to love your jewellery. Please do get in touch with us if you are not entirely satisfied with your purchase.